Casa-De-Joyas

 

Terms & Conditions

Payment

By Paypal via the website checkout or Bank Transfer within Europe.

Postage

We despatch all items as soon as possible after receipt of funds.

Postage (Spain only)

Approximately 3-5 working days
 

Secure payment via

PayPal

Paying from outside Europe is easy with Paypal as all the currency conversion is carried out automatically for you at today's current conversion rate.

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Shipping (International)

All items are sent Airmail.

Europe - approximately 5-7 working days

Worldwide - approximately 5-15 working days

The times do not include any delay at your country’s customs which may happen from time to time

Customs forms will not be marked 'gift' so please don't ask!

Items are despatched once a day Monday-Friday.

Minimum Order

Your minimum order is one item.

Brand New

All items are brand new and unused.

Problems

Returns:

Should you change your mind after receipt, any item returned should be unused and in its original packaging

* Items must be returned within 14 days of purchase

* Buyer is responsible for return postage

Cost refunded will be sale price minus postage costs.

Damaged and Misdescribed Items:

Occasionally, items do get damaged in transit

Damaged Items:

Please retain all packaging and contact me as soon as possible.
I will ask you to return the item and packaging EXACTLY as received. (at my expense). You will then receive a replacement item or a refund.

Misdescribed Items:

Please contact me to discuss

Lost Items:

Please notify me as soon as possible if you suspect your item is lost.

Contact Me

If you have any other questions, or would like more details on any of my items, then contact me on info@casa-de-joyas.com

Our aim is to please, and I want to hear from you if you have any problems whatsoever with our items or our service, or any suggestions, on customerservices@casa-de-joyas.com